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Hitachi Capital Corporation

Basic Management Policy / Various Policy

Basic Management Policy

To understand and embrace the corporate philosophies and ethics between all employees, the basic management policy is created which encompasses three key areas - "Principles", "Mission" and "Core Values."

Internal systems to promote CSR and the identification of key challenges

In fiscal 2015, we set up the CSR Promotion Department and the CSR Promotion Committee composed of managers at the department head level. We also examined the materiality of key CSR challenges for facilitating social development and achieving richer living conditions for people, factoring in international guidelines and industry issues, as well as opinions that mentioned our efforts and activities in the questionnaire of our previous reports and feedbacks of external ESG (Environment/ Social/ Governance) related evaluation.

We first studied the Company's risks and opportunities, and then compared them with the Company's management strategies and the manner in which they are implemented, clarifying the materiality matrix on respective challenges.(Please refer our latest materiality matrix as follows) After we examined them with the management team, we concluded that as a corporation seeking to become a "Social Values Creating Company,"we should create and offer new social values in our businesses by pursuing the following ideas in line with "Principles" –"Sustainable Growth,""Respect for Human Dignity" and "Implementation of Corporate Ethics" – that underlies the "Core Values". We positioned these efforts as the top priority CSR issues of the Company. Based on this positioning, we discussed how best to address CSR challenges. We set goals and promote measures in the FY2018 Mid-Term Management Plan, the mid-term management plan for the period running from fiscal 2017 until fiscal 2019.

 Opportunities and Risks
Opportunities Risks
  1. Solving social issues(aging population and low birthrate, saving energy and resources)through the execution of businesses
  2. Progress in globalization(moving quickly to expand overseas, and the localization/continuation and expansion of businesses
  1. Governance risk
  2. Strategy risk
  3. Financial risk
  4. Operational risk
Expectations from the society
  1. Social contributions towards local community and society
Requests from the society
  1. Human rights (different types of harassment)
  2. Equal education and opportunities (including Diversity in prosperities and employment, etc.)
  3. Fair relationships with business partners and governments
the Materiality matrix on respective the Company's challenges
Our challenging issues
that our stakeholder required
Management prioritize issues
that also required from stakeholders
  1. Handle and reduce the group total environmental burden
  1. Solve the social issues through our business
  2. Developing globalization
  3. Social Contribution(Support to solve the gap for the Social Disparities(in the depopulated area and/or the Challenged) through the business)
  4. Corporate Governance
  5. Compliance
  6. Reliability against the commitment and its visions of the managements
  7. Accountability for the goods and services and dialogues with stakeholders (including disclose the information appropriately)
  8. Respect the Human Rights (not only for internal stakeholders but business partners and/or local communities)
  9. Safety and risk management for the employees (Defense against the violence and criminal incidents and release from any discriminations and abuses)
  10. Relationship between the government(both local and national)(as avoiding corruption and anti-competitive actions and public policies)

  1. Opportunities
  2. Risks
  3. Key Challenges and the Hitachi Capital Way

Hitachi Capital Group’s, and Methods Used for Engaging in Dialog with Stakeholders

StakeholdersPositioningMethods Used for Engaging in Dialog with Stakeholders
CustomersParties with whom we grow together by solving issues to create a sustainable society and environment
  • Dissemination of information using our company’s website and the Hitachi Capital Report
  • Periodic surveys of suppliers and customers
  • Contact window for inquiries
Business PartnersSuppliers with whom we collaborate to provide optimal solutions to customers
Shareholders and InvestorsEssential parties for the enhancement of corporate value
  • The Annual Meeting of Shareholders
  • IR meetings
  • Responding to investors’ surveys and ratings
  • Dissemination of information using our company’s website, our annual report, earnings briefings, corporate governance reports, and the Hitachi Capital Report
Local communities and environmentA sustainable society and environment are essential for corporate sustainability
  • CSR activities and volunteering activities
Employees and their families"Human capitals" and important assets for building trust with stakeholders in society
  • Holding of corporate communication roadshows (CCRs) for dialog with managers
  • Holding of labor-management coordination meetings (“Discussion between the representative employees and the President & CEO”)
  • Implementation of employee satisfaction surveys
  • Dissemination of information using the company’s intranet, the company’s website, internal reports, and the Hitachi Capital Report
  • Employee assistance programs (EAPs) and employee counseling services