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Hitachi Capital Corporation

Social Efforts

  • Human Rights
  • For the Customers
    and Partners
  • For Local
  • For Employees and
    Their Families

The Hitachi Capital Group seeks to protect human rights, and regards the human rights set forth in the "International Bill of Human Rights" and the "International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work" as the absolute minimum level of rights that must not be violated.
In our code of conduct, we respect every person’s character and individuality in the recruitment and treatment, the conduct of commercial transactions, and all other company activities, and not engage in any acts that impair individual dignity or discriminate on the basis of sex, sexual orientation, age, nationality, race, ethnicity, ideology, belief, religion, social status, family origin, disease, disability, etc.

We set "Human Rights Promotion Committee" (chaired by CHRO) and the Committee reports plan and its status to Executive Board annually, aims to extract the group current status and issues and improve the actions based on Plan-Do-Check-Act Cycle.
As a specific means of understanding human rights, and to particularly strengthen sexual and power harassment countermeasures, we have implemented the following: (1) executive targeted education, (2) Human Rights education for all employees, (3) “Human Rights Lectures” in their respective fields, (4) Manager training to prevent Harassment in working place and (5) Manager training for diversity and inclusion. Additionally, we also join the external initiatives as “Tokyo Human Rights Enlightenment Liaison Meeting” to understand practically the latest information related to Human Rights and utilize internal enlightenment activities. Person in charge of Human Rights also check the Group PR materials as leaflet and advertisements to avoid using expression related to any discriminations and receive the claims of harassment.
Thus group activities, we promote Human Rights Due Diligence that addressing the negative impact on human rights that may arise in businesses and transactions based on of United Nations, we will not only promote to respect Human Rights internally but promote “avoid to complicit ” as abusing human rights by the customers and suppliers before something happens through dialogue and concertation with related external stakeholders about both potential and actual impact and actions for Human Rights .

Efforts in United Kingdom – Business and Human Rights - Anti-Slavery and Human Trafficking –

In the past financial year, Hitachi Capital (UK) PLC (HCUK)have taken action with the aim of ensuring that the risk of slavery and human trafficking taking place in any part of our business or our supply chains is mitigated. This has included the following:

  1. The initiation of a risk assessment framework to identify areas of potential risk in relation to slavery or human trafficking with new suppliers, as well as existing ones. This will, in time, address high risk supply chains beyond the initial supplier;
  2. Our standard terms and conditions of employment (including the terms on which contractors and sub-contractors are engaged) continue to be reviewed annually, ensuring that the relationship between employees and the business remains fair;
  3. Mandatory online training on the Hitachi Group Codes of Conduct, and classroom-based human rights training, to members of the company’s Executive Committee, with a view to exploring rollout of training and continuous awareness initiatives to all staff in the year ahead;
  4. An updated procurement policy in relation to our suppliers and business introducers.

Hitachi Capital considers customers and business associates to be partners to resolve the issues to realize a sustainable society and environment, and attain growth together. We adhere to "Basics" and "Ethics" in our management policies, and place top priority on rights and interests from the perspective of customers and business partners.

For the Customers

We are working to maintain our high-quality management organization and enhance customer satisfaction to provide reliable services and product that meet customer needs.

Enhancing Customer Satisfaction

We view feedback from customers fairly and seriously, and respond sincerely to customers in a timely manner. To more quickly address customer requests, we have made changes to our corporate website so as to reduce the total number of inquiries we receive from customers. Specifically, we have set up a dedicated inquiries page.

linked to our top page. The inquiries page contains an FAQ page (“Contact Us” and a page with information on various procedures where customers can download various documents, including for making changes to their contract information. In the same time, under our "Inquiries/Complaints Handling Policy for Customer's Satisfaction," we treat all of this feedback as opportunities for making continuous improvement in our products and services. Since December, 2015, we have redesigned and released the system for feedback from customers (alarm system), can respond to requests for consultation, complaints, and inquiries organizationally. In regards to requests for consultation, complaints, and inquiries from customers, we not only check the number of times we have been contacted. To solve the issues, we also make sure that (1) these complaints are recognized by responsible departments as complaints, that (2) they are addressed properly, and that (3) they are reported as information related to accidents. The results are shared throughout the entire company in the form of New Customer Reports on a monthly basis. Through these efforts, we work together as an organization to address complaints accurately and prevent their recurrence.

Number of complaints, questions, and inquiries in fiscal 2016
Fiscal 2015Fiscal 2016Fiscal 2017
Complaints 67 27 13
Inquiries 96,579 49,487 25,401
Requests for consultation 214,451 231,778 181,110
Total number of contacts 311,097 281,292 206,524

Hitachi Capital Insurance Corporation has been disclosing "customer feedback"(complaints and requests) it receives from customers, as well as the results of surveys conducted since fiscal 2007 on the satisfaction level of customers for whom the payment of insurance is completed, since fiscal 2010.

Additionally, to realize the customer-oriented business operation based on fiduciary duty, Hitachi Capital Insurance Corporation and Hitachi Capital Trust Corporation has been establish following policy since September, 2017.

For Partners (suppliers and partner vendors)

We position our partners as associates who work with us to provide our customers with optimum solutions. We act on the purchasing rules that clarify the procedures for carrying out purchasing operations, while working on the internal control of purchasing operations(Note 1) and implementation of corporate ethics in those operations.

Note 1: An in-company system that divides responsibilities. It not only prevents internal fraud and errors before they occur, but also promptly identifies them after they occur.

Basic Stance toward Purchasing

We conduct purchasing activities for all goods and services proactively and rationally, taking into account our management policies and the global environment, thereby contributing to the realization of our management targets.

We always act with an awareness of costs and based on the idea that our business partners are also stakeholders. At the same time, we strive to act with dignity in observing social justice and corporate ethics in a way that is consistent with our Principles. We also strive to prevent damage attributable to "antisocial forces" by implementing initial and regular (half a year) survey (including as needed) for all customers and suppliers.

Regular survey for customers and suppliers
Fiscal 2016Fiscal 2017
Customers (Customers/Users), Suppliers1,244,4181,060,594

* Scope: Total number of the regular survey of Hitachi Capital Corporation that include the number of the group companies in Japan asked to research to Hitachi Capital Corporation

Internal controls for purchasing operations

Internal controls for purchasing operations

ESG efforts in our business to reduce the ESG risk of the customers

“Respect for Human Dignity”, which is one of our Management Philosophies, remains a basic philosophy in community and social contribution. As a company which gathers together employees able to act for themselves while seeing the perspectives of others, and able to contribute to society, we pursue social contribution activities.

Social Contribution Activity Policy

Focusing on the environment, people building, welfare and health, safe and secure, and regional contribution, Hitachi Capital Group continues to make contributions to society through its corporate social contribution activities, volunteer actions by employees, and so on, based on its corporate mission.

Social contribution activities

Focusing on the environment, people building, welfare and health, safe and secure, and regional contribution based on the Social Contribution Activity Policy, the Hitachi Capital Group continues to make contributions to communities as a corporate citizen. In addition, we endeavor to develop human resources capable of facing challenges in society and acting on their own through these activities.

Our achievements and activities of this fiscal

"Social Value Creating" Future Story : Regional Revitalization

We consider employees to be "human capital" who are important management assets, a concept consistent with the idea of "Respect for Human Dignity," which is one of our Principles. We seek to improve conditions so that all employees can be independent and valuable individuals who think and act from other people’s perspectives, respect others, and work and live in harmony both inside and outside the workplace.

Communication between the management and employees

Communication Roadshow in Japan

Communication Roadshow in Japan

The “Communication Roadshow” is held to provide a direct forum for communication between the management, including the president, and employees to discuss things like Mid-Term Management Plans and budgeting policies. In fiscal 2017, the roadshow was held 24 times in seven countries, Japan, U.K., Poland, the Netherlands, U.S., Canada and China.
In addition, Nationwide Employee Representative Round-table Meetings are held twice a year as a forum for sharing management challenges with employees.
Moreover, an employee survey is conducted once per year in order to assess the awareness of employees towards the company and organization and challenges in an effort to revise systems and organizations accordingly.

Promotion of diversity

The Hitachi Capital Group has been working actively to promote diversity in line with the Core Values) of the Basic Management Policies, which call for greater diversity. To develop businesses on a global scale and create new forms of innovation, it is important to establish an environment in which a diverse range of individuals—regardless their gender, nationality, age, job history, or disability—can exercise their capabilities to the fullest. Today the working population is shrinking as birthrates fall and the average age grows older. At the same time, business environments and customer needs are constantly changing and becoming more diverse. In light of these trends, we recognize various ways of thinking and working, aim to generate new forms of value, and seek to create a vital company.

Enhancement of work systems as a base for establishing diverse work styles

We improved our work system environment in April 2016 by providing employees with a greater variety of work style options. The improvements made ensure that employees who work with a sense of responsibility can produce results more effectively based on their own individual outlook.

Planned-Type Discretionary Work Hour System

"Effort to cut down long hours of overtime by improving work efficiency and raising productivity."
We introduced a discretionary work hour system that gives employees greater freedom to allocation their work hours than a flex-time system. Employees are free to fix their work hours and work procedures in a way that best fits their needs.

Telecommuting System

"Greater work efficiency and improved work-and-life balance"
We introduced a telecommuting system so that employees can flexibly decide where to work without limiting their workplace to the office. We aim to improve work-and-life balance and ensure that the system is used by all employees, in addition to those who have kids or need to look after their elderly parents.
Furthermore, we added satellite offices in May 2018, thus giving our employees more choices of where to work.

Improving the internal systems to actively support employees who juggle work and looking after their family

We worked to improve work and leave systems to actively support employees who have children or need of long term care, making sure that the systems in place are used more flexibly than before. We made improvements to ensure that the systems are equally beneficial to both men and women. These systems help to create environments in which women and a diverse range of individuals can actively work to move their careers forward.

System Outline
New systems
Leave for infertility treatment An employee is eligible to take leave for infertility treatment for up to one year. This leave can be taken on a prorated basis.
Leave to accompany spouse who was transferred overseas An employee accompanying his/her spouse who was transferred overseas is eligible to take leave for a period of six months to three years in principle.
Return-entry system Programs such as re-employment or job placement are available for an employee who resigns to give birth, look after their kids, take care of their elderly parents, or to accompany his/her spouse who was transferred overseas. Employees can apply for these programs when they resign, and be eligible for re-employment or job placement if the conditions are met.
Improving systems and facilitating their implementation
Childcare leave Extending the duration of leave (From until the child becomes one year and two months old to a total three year period until March 31 of the year when the child finishes the first grade courses at an elementary school.)
Period for leave of absence Differences by disease type have been eliminated, and differences by years of service have become less stringent. At the same time, the cumulative period for leave of absence has been revised if an employee needs to take another leave of absence because of same disease after they return to work.
Reduced-hour work The work hour options have been increased under the reduced-hour work system (From 6 hours to 7 hours, 6.5 hours, 6 hours, 5 hours, and 4 hours)
Annual paid leave Differences by years of service have been removed to provide a total of 24 days of annual leave across the board. At the same time, the limitation on the number of eligible half-day units of paid leave has been eliminated.
Accumulation of annual paid leave Eligibility based on reasons for taking leave has been eliminated.

Certification as a company that supports employees with childcare and acquisition of the Kurumin Label


We were certified as the Company of Support Raising the next-generations Children by the Ministry of Health, Labour and Welfare in June 2016 as a company taking steps in line with the Act on Advancement of Measures to Support Raising Next-Generation Children, and received the corresponding certification label. This certificate is given to companies that satisfy specified requirements and make an active effort to improve the work environment to ensure that their employees can balance work and child care. We have been evaluated for promoting following activities and efforts: male employees taking childbirth leave; enhance the ratio of childbirth ratio for women; practice and urge to understand“ diversity management by the specialized lecture for executives; install the system that realize to work in the morning as trial; and establish the regular event to return home in same time in whole company.

Support for active participation by globally minded and diverse individuals

The Company believes that the source of innovation is to create a situation in which a diverse range of individuals can make the most of their unique traits and capabilities, regardless of their gender, nationality, age, job history, or disability. Based on this concept, we have been working to improve internal regulations and support active participation by a diverse range of individuals.

Breakdown of employees at Hitachi Capital Group in fiscal 2017


Total number of workers2,6281,326343216877
  • The total number of workers includes those who are transferred to to the Campany Group from outside the Group and part-time workers. It excludes those who are transferred from the Company Group to outside the Group.
  • The figure given for the number of part-time workers is the annual average number.

Numbers of managers at Hitachi Capital Group in fiscal 2017


Total Number of Managers8644188035168

graph:The percentage of women employees and percentage of women inmanagement positions
*The percentage of women employees and percentage of women inmanagement positions
on a consolidated basis have been calculated since fiscal 2014.

Employment of challenged people and employment rate by Hitachi Capital Corporation

ItemFiscal 2013Fiscal 2014Fiscal 2015Fiscal 2016Fiscal 2017
Number of applicable person40 people39 people38 people35 people35 people
Employment rate2.35%2.26%2.34%2.12%2.12%

Employment of challenged people and employment rate by Hitachi Capital Group in Japan

ItemFiscal 2015Fiscal 2016Fiscal 2017
Number of applicable person74 people72.5 people69 people
Employment rate2.38%2.38%2.31%

Number and rate of employees who use several care leave in Hitachi Capital Corporation

Number of employees
taking childbirth leave
9 people27 people23 people25 people17 people
Number of employees
taking childcare raising leave
9 people
(0 people)
28 people
(1 people)
27 people
(1 people)
38 people
(0 people)
62 people
(24 people)
Rate of return to work
after childcare raising leave
Nursing care0 people2 people1 people1 people0 people

Note :Figures in ( ) are male employees who passed qualifications.

Human resource composition of Hitachi Capital Corporation in fiscal 2017

of Women
Total number of newly hired employees
(New graduates/Mid-career)
38 people
(25 people/
13 people)
27 people
(16 people/
11 people)
11 people
(9 people/
2 people)
Total number of employees1,051 people757 people294 people28.0%
Average ages45 years old46.4 years old41.3 years old-
Average years employed
by the company
19.4 years20.6 years16.5years-
Number of managers*
(within department manager)
409 people
(114 people)
381 people
(110 people)
28 people
(4 people)
(within executive officers)
21 people
(10 people)
20 people
1 people
(0 people)

*Women manager ratio: targeted more than 10% before fiscal 2020.

Revolutionized working practices, ”SKY Project”

Starting from FY2017, Hitachi Capital Group companies in Japan are implementing the “SKY Project” to revolutionize working practices through the creation of a virtuous circle for individual employees with sophisticated “Human Capability” who has the attractive points as to suppose to work together by stakeholders.

Labour circumstances of Hitachi Capital Corporation

ItemFiscal 2014Fiscal 2015Fiscal 2016Fiscal 2017
Average of annual leave consumption ratio
(Average consumed annual leave/
privileged total number of annual leave)
(9.6 days/24 days)
(10.4 days/24 days)
(12.1 days/24 days)
(17.1 days/24 days)
Monthly average
overtime working hours
26.7 hours/month27.9 hours/month25.1 hours/month17.4 hours/month
  • Please see more detail our efforts in our Feature Article Mid-Term Management Plan Highlights 2 Cultivated Sophisticated Resources in page 11-12 of “Hitachi Capital Report 2018”

Career development system / Employee Assessment system

Efficient management of the company and motivating staff internally is important to the company. Therefore Hitachi Capital has established career development and assessment systems, which enables employees to assess their performance in order to develop their careers and also enable the company to appoint the right employees into the most suitable positions.

Staff Recruitment

Staff recruitment system which allows employees to apply for any position they wish to is available. A department that wants to recruit people from within the business, has to submit a recruitment request form to the Human Resources department. After the application is inspected, it is advertised internally. The screening process involves reviewing the application documents (1st stage) followed by an interview (2nd stage) which leads to a decision on whether the application was successful.

Internal FA (Free Agent) System

If the applicant matches the needs of the intended department, the employee is reassigned to that department. Once a year (in November to December), the Hitachi Capital Group in Japan allows Group employees who meet the requirement of serving at least five years in the company by 1 October, to apply to the department they want.

Assessment System

In order to provide employees with structured support for further education and career development, we introduced an assessment system for objective based performance management. t allows employees to set their own goals for career development (Plan), implement the plan (Do), and create a performance review structure supported by an objective management policy. All employees review their performance with line managers half-yearly (Check).

Objectives are set somewhat on the high side, but not too difficult. In the process of setting challenging objectives and working towards achieving them, employees gain self-confidence through the experience of trial and error at the same time as gaining successful experience as well as a sense of accomplishment. This in turn raises their ambition for further growth. By doing this we aim to maximize the synergy between employees and the sustainable growth of the company.

Education and Training Systems

We provide our employees with education and training programs to suit their skills, job levels and expertise, in addition to having an incentive scheme for gaining qualifications. Through helping them to learn proactively in their training programs, we expect our employees to gain a high level and specialized knowledge of administration and management, and become independent-minded persons.

Education and training systems
Scope of the System Contents of Education
New employees Distance education before joining the company, induction programme on joining the company, Before assignment training, OJT, and mentor system
Education at each grade
and in each specialty
Group training, e-learning, distance education, overseas training, external training including postgraduate studies, etc.
  • Internal training, e-learning
  • External OFF-JT as training, lectures, learning courses, overseas training including postgraduate studies, etc.
All employees Incentive scheme for the acquisition of skill qualifications e-learning (including Hitachi Group learning materials)

Training was provided to make sure everyone could join in, regardless of their working hours or form of employment. We organize seminars provide opportunities for cross-department and cross-company employee exchange other than work hours, and for self-development. In addition to voluntary evening activity courses, we also organize seminars run by outside professionals. A wide range of employees are eligible to participate in the seminars, including those who are on reduced work hours and others who are temporarily employed. Taking advantage of relocation of the headquarters and group company offices many employees have been using teleconferencing to participate from other areas of Japan.

Health and Safety in the Work Place - to realize healthy management -

A workplace must be a safe and secure place if each and every person in it is to be able to work in a lively way. Especially, we believe that the vitality of employees through health will lead to the company's achievements and the growth of personal wealth. Hitachi Capital Corporation holds monthly meetings of the Health Committee and the Health Promotion Committee (depending on business unit size), an industrial doctor and "Workplace environment supervisor" conduct workplace inspections, information workplace accidents is shared throughout our companies in Japan whenever an accident occurs, and we issue monthly reports with statistical indicators indicating employee work time, to prevent overwork.

With particular attention to mental health measures, our Employee Assistance Program (EAP) provides an external counseling service (free for up to ten counseling sessions), career counseling, mental health training, regular consultations with people on leave, and sharing of information through monthly meetings of the health and safety committee. These measures are a companywide effort to prevent mental health problems, and their recurrence. Also, in order to maintain and improve the health of employees, we display the calorie of sales products of vending machines installed in the office, and that make employees foster own health consciousness.

FY2013 FY2014 FY2015 FY2016 FY2017
0.00 0.00 0.00 0.00 0.00

(Note)Number of absence from work due to work-place accidents/ Total working hours * 1 million hours